FAQ

I'm an optometrist, can I order contact lenses for my patients in their script?  

Yes you can, most of our coloured lenses come in script (no + powers). We have set up an online ordering system specifically for optometrists. Simply register your practice here. Once approved you will be able to place your orders conveniently online. We don’t do 30 day accounts and we don’t supply trials, sorry.

I want to sell Colourvue contact lenses in my shop. Do you wholesale?  

Yes, you can register for a wholesale account here. Once approved you will be able to log in and order online using our shopping cart.

Do you offer free shipping?  

Yes, shipping is free for orders over $100.00

Do you offer discounts on large orders?  

Yes, we have the following discount structure built into our shopping cart and it is automatically applied:
10% off on orders over $500.00
15% off on orders over $1000.00
20% off on orders over $2000.00

How do I care for my contact lenses?  

A detailed care and instruction leaflet is included in every contact lens package. For non-daily lenses, we also include a free lens case and we recommend using our contact lens solution to clean and store your lenses in.

Are Colourvue contact lenses TGA approved?  

Yes, all our contact lenses are registered and approved by TGA (https://www.tga.gov.au/)

Do Colourvue contact lenses come in prescription?  

Yes, but we only supply optometrists with prescription contact lenses. A list of the ones we suppy can be found here.

How long does it take for an order to be delivered?  

We ship the same day orders are received using Express Post. Delivery takes 2-4 days.

How much is shipping?  

Shipping is charged at $10.00 +GST per order anywhere in Australia and free for orders over $100.00. We don't ship internationally.

What is the minimum order quantity?  

There is no minimum order quantity, but a $10.00 shipping charge applies to orders under $100.00.

What is your return policy?  

Damaged or faulty items can be return for a refund or credit. We also offer a money-back guarantee if a full order is returned within 14 days. No questions asked.

Do you have product liability insurance?  

Yes, we have product liability insurance of up to $20 million.